Privacy Policy

Privacy Policy

Introduction

Welcome to https://noritz-water-heater.citybestpro.net (hereafter referred to as “Noritz Water Heater,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information in compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Privacy Act (UCPA), Utah, USA
  • Connecticut Transactional Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services accessed through links on our platform. These entities have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy guides your interactions when:

  • You register as an authorized user to access our applications and services.
  • You visit any of our connected websites linked to this policy.
  • You subscribe to receive communications from us, such as newsletters, emails, phone calls, or text messages.

Personal Data Collection

We collect various categories of personal data, including:

  • Account Information: User names, passwords, and account settings.
  • Payment Information: Credit card details, billing addresses, and payment history.
  • Financial Information: Bank account numbers, investment portfolios (if provided), and financial transaction records.
  • Purchase Information: Products or services bought, purchase frequency, and transaction amounts.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information.
  • Location Data: GPS coordinates, location history, and nearby points of interest accessed through our apps.
  • Feedback: User reviews, ratings, comments, and responses to surveys.
  • Social Media Information: Username, profile pictures, and content shared from social media platforms (if linked to your account).
  • Product Information: Product preferences, customization details, and warranty claims.

We collect this data through direct user input, interactions with our services, and the use of automated technologies like cookies and tracking pixels. Additionally, third parties may share personal data with us for specific purposes, adhering to their respective privacy policies.

Cookies

We employ cookies to enhance your online experience and gather analytics. Cookies are small text files stored on your device and categorized as:

  • Strictly Necessary: Essential for navigating our website and using its features.
  • Preference: Remembering user preferences, such as language settings or chat history.
  • Analytics: Tracking website usage to improve performance and deliver personalized content.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their privacy choices.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once these purposes are fulfilled, we securely delete or anonymize the data to protect your privacy. Our retention periods vary depending on the type of information and local legal requirements.

Security Measures

Noritz Water Heater implements robust security measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encrypted Communication: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.

Children’s Privacy

Our services are not intended for individuals under the age of 18 (or the legal age limit in your jurisdiction). We do not knowingly collect or solicit personal data from children, and any such information will be deleted if discovered.

Your Rights

Depending on your location, you have specific rights regarding your personal data, including:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Request the deletion of your personal data in certain circumstances.
  • Restriction: Limit our processing of your personal data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your personal data for specific or all purposes.
  • Non-Discrimination: Assert your rights without negative treatment.

To exercise these rights or submit related queries, please contact our dedicated privacy team at:

  • Email: [email protected]
  • Postal Address: Privacy Team, Noritz Water Heater, [Address], [City, State/Province, ZIP Code]

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or questions regarding data handling, please reach out to us at:

  • Email: [email protected]
  • Postal Address: Customer Support, Noritz Water Heater, [Address], [City, State/Province, ZIP Code]